Banks were combating consumers from retreating less than £THREE HUNDRED from inside branches and telling them to make use of money points instead, it has emerged.
a host of high street banks have increased the number of self-service branches while Barclays say that they “inspire” their consumers to use cash machines for smaller withdrawals and easy tasks.
While different banks stated that they don’t have minimum withdrawal quantities, HSBC now operates a 3rd of all its branches as self-service handiest. Lloyds additionally now runs round NINETY ONE branches which do not have “conventional” counters.
Fears have been raised on Monday that virtual-only provider may affect on aged and inclined shoppers who are not at ease the usage of the technology.
After shoppers complained to this newspaper that they may not withdraw less than £300 at a counter, Barclays mentioned that while account holders are encouraged to use self-service issues so that staff are unfastened to care for extra advanced requests, they can talk over with workforce if they wish to.
HSBC said that that they had converted 194 in their 511 banks into a “Digital Carrier Branch” which provides “‘conventional’ money and cheque transactions the usage of self-carrier generation”.
ATMs ‘now not an excellent choice’ for older people
Caroline Abrahams, the charity director of Age UNITED KINGDOM, stated: “Many older people worth the services and products equipped via bank branches, in particular the human touch that a counter service can provide.
“Whilst technology performs an expanding role in serving to other people handle their cash, if banks are to inspire their customers to use tech-primarily based services they must be sure that the right give a boost to is installed position to help those who may have difficulties.
“This includes the use of ATMs, which are not a good possibility for plenty of older folks, whether or not as a result of health conditions that impair their talent to use them, issues approximately safety, or other perfectly valid reasons.
“For as long as there are older individuals who need and wish to use in-particular person products and services, that is more likely to be the case for the foreseeable long run, the banks will have to continue to supply them.”