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Banks were fighting customers from withdrawing not up to £300 from inside branches and telling them to use cash issues as a substitute, it has emerged.

a bunch of top side road banks have larger the number of self-carrier branches at the same time as Barclays say that they “inspire” their consumers to make use of money machines for smaller withdrawals and simple tasks.

At The Same Time As different banks mentioned that they do not have minimal withdrawal amounts, HSBC now operates a third of all its branches as self-provider most effective. Lloyds additionally now runs around NINETY ONE branches which don’t have “traditional” counters.

Fears had been raised on Monday that digital-best carrier could affect on aged and vulnerable shoppers who’re now not comfy using the era.

After consumers complained to this newspaper that they could now not withdraw not up to £THREE HUNDRED at a counter, Barclays said that whilst account holders are encouraged to make use of self-service points so that group of workers are loose to deal with extra complicated requests, they can visit group of workers if they want to.

HSBC mentioned that they’d transformed 194 in their 511 banks right into a “Digital Service Department” which gives “‘conventional’ cash and cheque transactions the use of self-carrier generation”.

ATMs ‘now not an even choice’ for older other folks

Caroline Abrahams, the charity director of Age UK, stated: “Many older people worth the services equipped by bank branches, in particular the human contact that a counter provider can provide.

“Even As generation plays an increasing position in serving to other folks manage their money, if banks are to inspire their consumers to make use of tech-primarily based services and products they should ensure that the right improve is installed position to help individuals who can have difficulties.

“This includes the usage of ATMs, which are not a fair possibility for plenty of older other folks, whether or not because of medical conditions that impair their skill to make use of them, considerations about safety, or different completely legitimate purposes.

“For as lengthy as there are older individuals who need and want to use in-particular person services and products, that’s likely to be the case for the foreseeable long run, the banks must proceed to offer them.”

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